Shipping charges of all our products will be calculated at the time of dispatch.

We shall dispatch orders within 7 business days of order placement, and all shipping times are estimated in good faith to be anywhere between 3-12 business days depending on the location to be shipped in India.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of the delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Glastres Greens is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Glastres Greens. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Glastres Greens, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force majeure events as laid out hereinafter, we shall inform you of such inability to deliver and cancel your order, followed by a full refund.


Orders once placed cannot be cancelled. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of the order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.


We work on a no return and refund policy for all items.

If the product is received in a damaged state, and the same is brought to our notice within 24 hours, along with supporting images of the damaged product, we will be able to return or exchange the product.

After 24 hours have passed, we won't be able to return or exchange the same.

To be eligible for an exchange, your item must be unused and in the same condition that you received it, along with a receipt or proof of purchase. A reverse pickup will be scheduled for the same.

Please note: You cannot cancel products you've bought during a sale.

If you have any concerns about your order, please contact us at info@glastresgreens.com


We only exchange items if they are received in a damaged state. We will accept the exchange if it is intimated to us within 24 hours of receipt of the product.

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours, please email our customer service department at info@glastresgreens.com, and we will respond as soon as possible.

Customer Service Policy

Glastres Greens is dedicated to providing exceptional customer service and quality products. We make an effort to ensure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to set up an agreeable alternative item, a backorder, or a full refund, as the case may be.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.


All disputes are subject to the courts of Bangalore Jurisdiction only. Bangalore is located in the State of Karnataka, India.

Limitation of Liability

Given the volatility of technology and the online environment, Glastres Greens does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Glastres Greens shall not be liable for damages of any kind related to your use of or inability to access this website.


We endeavor to present the most recent and accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured on www.glastresgreens.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional, and we apologize if incorrect data is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.glastresgreens.com is listed at an incorrect price due to a photographic error, typographical error, or error in pricing information, Glastres Greens shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Glastres Greens shall have the right to refuse or cancel any such orders whether or not the order has been confirmed, and your credit card/debit card/bank account charged. If your credit card has already been charged for the purchase, and your order is cancelled, Glastres Greens shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing & Colors

Please know that many of our featured items are offered in limited quantities, and because of their restricted availability, stock may be refreshed all the time. When an item featured on the website is no longer in stock, we make an effort to get rid of that item from the website in a timely manner. Most products displayed on the website are available while supplies last.

All Glastres Greens products are manufactured locally. We have made every attempt to show as accurately as possible the colors of our products that show on the website. However, due to monitor discrepancies, we cannot promise that your display of color will be precise. Product color may vary slightly.


You agree to indemnify, defend, and hold Glastres Greens harmless, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


We make every attempt to reply quickly to applicable email messages. But Glastres Greens is under no obligation to respond to all pieces of correspondence received through this site or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Email: info@glastresgreens.com